Most changes take one call and one short form. Here is what each one needs.
For your protection, we never change banking on a phone call or an email alone. We send you a short form to sign, and we need a voided cheque or a letter from your bank for the new account. Keep the old account open until the first deposit lands in the new one.
Call us. Most of these need a signed form, and some go back to the processor for review. We tell you exactly what is needed before you start.
Call us. A second location usually gets its own merchant account so its sales and deposits stay separate. An extra terminal for the same location we order and set up for you.
Tell us before it starts. Depending on your program, a seasonal pause can remove your monthly minimum, but some fees, like software fees on each device, can keep billing. We tell you exactly what still bills before you decide, so nothing on the next statement surprises you.
Call us and we bring in the person who set up your pricing. Changes are confirmed in writing before they apply.
Talk to us first. If something has gone wrong, we want the chance to fix it. If you still want to close, it is a short form you sign. Your card account, any online gateway, and any apps each close separately, and a month in which you processed sales can still be billed.
Last checked 19 October 2026. Kept up to date by our Customer Service team.
Still stuck? Call us and we’ll sort it out with you.