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Short answers to the things clients call about most. If yours isn’t here, call us.

Reach support

Call support929-930-3973. A real person who knows your account picks up.

Email[email protected]. We reply the same business day.

Urgent?If you can’t take cards or your funds are on hold, call. Don’t email.

Your business name as it appears on your statement.
Your merchant account number if you have it. It is printed on your statement.
What is happening and when it started.
For a terminal problem: the model name on the device and what the screen says.

Each one takes a minute to read.

What to do in the first 48 hours, and what proof wins.

What it means, and why you shouldn’t fill out a long form alone.

What is on it and how to check it against what you signed.

Batching, a missing deposit, and quick fixes before you call.

New bank account, address, location, a seasonal pause, or closing.

Last checked 19 October 2026. Kept up to date by our Customer Service team.